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 Important Details for Your Review
Please read the following information carefully. Understanding these details will help to ensure that you enjoy your holiday with DeNure Tours. Once you have made payments toward your booking, we will assume that you have read and accepted these conditions.
Joining Your Tour
DeNure Tours determines pickup points based on the destination and routing for each tour. Regardless of the routing, there are certain pickup points that are almost always used: the Renaissance Toronto Airport Hotel, as well as other departure points in Toronto, Whitby, Bowmanville and Lindsay. Some tours have pickup points west of Toronto along Highway 401 while others have pickups throughout southwestern or southern Ontario. For tours that begin with a flight, a coach will not be involved in getting you to the airport.
Taxi Service
DeNure Tours will arrange round trip taxi service to meet the coach or flight, provided you live within a reasonable distance of our departure point. There is an additional charge for this service. The charge is based on the distance between your home and our departure point.
Airport Transfers
On tours that begin and end with a flight, transfers to your first hotel from the airport, and from your last hotel to the airport are complimentary for passengers who purchase their airfare through DeNure Tours. If you make your own flight arrangements, these transfers are your responsibility.
Flight Departure Fees – Some cities/countries have departure taxes that are payable upon exiting in local currency. These fess are not included in your tour price as these fess must be paid in cash. If required, this fee will be noted on your travel documents.
Begin Your Tour Rested and Refreshed
We offer special rates for the night prior to your departure at the Renaissance Toronto Airport Hotel and at the Lindsay Inn, in Lindsay, Ontario.
DeNure Tours’ Motorcoaches
DeNure Tours’ motorcoaches have been modified for touring and include features such as increased legroom, carpeted floors, and an individually controlled stereo system. Most tours in this catalogue will be operated with a DeNure Tours Prevost coach, but leased coaches will be used for tours in some parts of North America and overseas. Please note that smoking, food and beverages are not allowed aboard DeNure Tours’ coaches. Coaches used on the Channel Islands are not restroom equipped, however the Islands are small and there is no long-distance driving.
Seating on the coach
All seating is subject to availability and is assigned on a first-come, first-served basis.
North American Sightseeing Tours
A seat will be assigned for your initial boarding. Each day of your sightseeing tour, you will be asked to change seats in a rotation system that is designed to offer each passenger different viewing positions in the coach.
View Bus Seating Chart
Express Departures
Seats are assigned for both the southbound and northbound portions of your trip. Please check your documents carefully for your seat assignment. There is no seat rotation on express departures.
Luggage Allowances
Express departures and Sightseeing Tours have different luggage allowances.
Sunshine Express Departures to Florida and Myrtle Beach
You are allowed to bring two large suitcases and one carry-on. All suitcases will be locked under the coach until arrival at the destination but your carry-on remains with you and can be stored in the overhead bins.
Sightseeing Tours
You are allowed to bring one large piece of luggage and one carry-on. Your luggage will be stored beneath the coach and delivered to your room each night at no additional charge. Your carry-on is your responsibility, and may be stored beneath the coach or kept at your seat. Luggage tags will be provided for identification by hotels.
Luggage Dimensions, Weight and Handling
Regardless of its size, your suitcase must not exceed 50 lbs. The optimum size for luggage typically measures 28” high, 20” wide and 10” deep. Your single piece of carry-on luggage should fit inside the overhead storage bins in the coach. The best dimensions are a maximum of 16” x 12” x 8”.
Although DeNure Tours’ staff are careful with your luggage, you must ensure that your luggage is in a condition sufficient to withstand the normal loading, unloading and delivery process.
Heavy or Excessive Pieces of Luggage
Heavy luggage harms the people who handle it. DeNure Tours’ employees are not required to handle luggage weighing more than 50 lbs. If your luggage exceeds 50 lbs, you will be charged the following fess: $35 for luggage weighing 51-70 lbs, and $75 for luggage weighing more than 70 lbs. You will also be charged if you carry more than the allowance, at a rate of $35 per extra piece of luggage. Baggage and personal effects are the sole responsibility of the owner at all times.
Tour Price
Prices are per person, based on two per room and include coach transportation, overnight accommodation, luggage handling (except at airports), services of DeNure Tours staff, and all sightseeing, meals and service charges as specified in your itinerary. GST and/or HST is not included on tours that overnight in Canada. All prices are in Canadian dollars.
Prices are based upon costs and conditions in effect at the time of printing and are subject to change. Any price increases will affect new bookings only. On tours that include a flight, DeNure Tours makes commitments to the airlines 60 days prior to departure. Bookings made after this date are subject to fare increases imposed on us by the airlines.
Accommodation
Room assignments are on a first-come, first-served basis. Hotel names are listed in itineraries, and full details will be made available with your travel documents. In most cases, DeNure Tours reserves hotels with two beds. Parties of three or more may request additional beds or cots, but these requests are subject to hotel availability and you may incur additional hotel charges. If you have any special requests, please let us know when making your booking and we will endeavour to make the arrangements.
Itineraries
It is our intention to operate all tours as described in the itineraries. Local operational situations occasionally force changes and we reserve the right to make changes where necessary. On occasion, passengers may be photographed for the promotional purposes of DeNure Tours.
DeNure Tours' Responsibility
DeNure Tours has made arrangements with hotels, transportation services and other independent parties beyond its direct control to provide you with the travel services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than DeNure Tours’ own employees. DeNure Tours will not be liable for any loss or damage, injury or death that occurs as a result of government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control. DeNure Tours reserves the right to make changes in the published itinerary whenever conditions warrant, or if deemed necessary for the comfort, convenience, or safety of the tour. DeNure Tours does not accept liability for any carrier's cancellation penalty incurred by the purchase of a non-refundable airline or other ticket. Payment of the deposit to DeNure Tours constitutes acceptance of these terms and conditions. In the event a tour must be rescheduled, DeNure Tours shall have no responsibility beyond the refund of all fares paid by the passenger to DeNure Tours.
Traveller’s Responsibility
We regret that we cannot provide individual assistance to a traveller for walking, dining, getting on or off the motorcoach, or other personal needs. If you require special assistance that cannot be provided by a person accompanying you, we may be unable to accept your booking. It is your responsibility to advise us at the time of booking of any special needs you may have and/or if you are travelling with mobility aids such as a walker, wheelchair, scooter or guide dog. In the event we are unable to accommodate you and maintain safe operating conditions, we will ensure your return to the point of embarkation.
DeNure Tours reserves the right to terminate the trip (or remaining part thereof) of any passenger whose inappropriate actions or conduct adversely affects others, including other passengers, employees of DeNure Tours, and employees of partner establishments. The Tour Director and/or Driver will make that determination. Should your trip be terminated, there will be no refund for unused portions of the trip, and all costs of returning to the point of embarkation will be borne by the passenger.
Identification
Different countries require different citizenship documentation and it is your responsibility to obtain the proper documentation. Inadequate identification will result in your being denied entry to the destination country. If this happens, you will be responsible for your own transportation home.
DeNure Tours strongly recommends that passengers who were born in Canada use their Canadian Passport. A valid passport is required for all air transportation outside of Canada.
Residents of Canada who are not citizens of Canada require a valid Permanent Resident Card for re-entry into Canada. Without this identification, DeNure Tours will be not be allowed to transport you home from the border, and it will be your responsibility to obtain the correct paperwork, and get yourself home.
DeNure Tours’ office staff will do their best to appropriately advise passengers of their travel document requirements, but DeNure Tours will not be responsible for passengers denied access to the United States and other foreign destinations, or for re-entry into Canada. To facilitate border crossing, please keep your identification with you and not in stowed luggage.
Gratuities
Tips to waiters, taxi drivers, step-on guides, tour directors and drivers are a tangible way for you to express your appreciation for jobs well done. This practice, though customary, is voluntary and is not included in tour prices. As a guide to the amounts to tip, the following amounts are suggested:
Taxi Drivers
Drivers should be tipped 10% of the taxi fare.
Waiters
For meals that are not included in the tour price, tip waiters between 15% and 20% of your bill, but never less than $1.
Tour Directors and Drivers
A gratuity of $2 to $4 per person per day is suggested.
Payment
Once you have made a booking, we will ask for payment in advance of travel. A deposit holds your reservation and is requested within 7 days of booking.
Coach-only Tours Within North America
A deposit of $150 is requested, and the final payment is due 45 days before departure.
Tours that Include Flights Within North America
The deposit is $500 per person, and the final payment is required 60 days prior to departure.
Overseas itineraries and Tours that Include a Cruise
The deposit is $500 per person, and the final payment is required 90 days prior to departure.
DeNure Tours has the right to cancel your reservation if payments are not received as requested and to withhold any payments already made. Payment is accepted in cash, cheque, VISA or Mastercard.
Cancellation Charges
Cancellation charges may apply if you need to cancel your trip after payments have been made. The amount of the charge is dependent upon the date you notify us of your cancellation in relation to your departure date. If you must cancel, you must notify DeNure Tours as soon as possible to minimize cancellation penalties. Insurance and Cancellation Protection is intended to refund these charges in the event that a medical emergency causes you to cancel. Cancellation charges will be explained to you at the time of booking. If you must leave your tour early, DeNure Tours does not refund the value of the unused portion of your trip.
Coach-only tours to within North America
If you must cancel:
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Days prior to departure |
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Cancellation Fee |
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More than 45 |
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$0 |
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45 to 31 |
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$150 |
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30 to 15 |
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50% of tour price |
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Within 14 |
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100% of tour price |
Tours that include a North American flight
If you must cancel:
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Days prior to departure |
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Cancellation Fee |
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More than 60 |
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$0 |
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60 to 31 |
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50% of tour price |
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Within 30 |
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100% of tour price |
Overseas itineraries and Tours that Include a Cruise
If you must cancel:
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Days prior to departure |
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Cancellation Fee |
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More than 90 |
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$0 |
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90 to 61 |
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40% of tour price |
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60 to 31 |
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75% of tour price |
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Within 30 |
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100% of tour price |
DeNure Tours Cancellation Protection Plan
On Express Departures to Daytona Beach, Myrtle Beach, Panama City Beach and St. Pete Beach, DeNure Tours offers its own Cancellation Protection Plan that guarantees a full refund of all payments except the fee itself, if you are unable to take the trip for any reason, right up to the day of departure. Medical insurance is not included in this protection.
Medical Insurance
Travellers should not travel outside Ontario without adequate insurance. DeNure Tours has partnered with RBC Insurance to protect travellers from the expense of medical emergencies while traveling out of the province. The cost of medical insurance varies depending on age and medical condition. The cost of cancellation insurance varies depending on the value of the trip purchased. We recommend you purchase cancellation insurance to protect the financial investment you have made in your holiday. Insurance premiums are non-refundable once your trip has been paid in full. Our reservations agent will discuss this with you in more detail when you make your reservation.
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Funds advanced to DeNure Tours are held in trust by Touraid Ltd as required by the Ontario Travel Industry Act and Regulations. |
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DeNure Tours is a registered trade name of Touraid Ltd.
Touraid Ltd is 100% owned by DeNure Tours Ltd. |
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DeNure Tours Ltd GST # R101883924 Touraid Ltd GST # R105330328. |
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Travel Industry Council of Ontario Registration numbers for Touraid Ltd 50009376 and 50009377. |
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