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Please read the following information. Your understanding of these details will assist in the enjoyment of your holiday with DeNure Tours. Once you have made payments toward your booking, DeNure Tours will assume that you have read and accept these conditions. Please contact DeNure Tours if you have any questions.
Join Our Tour
DeNureTours offers several pick-up locations throughout Ontario. All coach tours offer departure points in Lindsay, Bowmanville, Whitby, and the Greater Toronto Area. The coach makes two scheduled stops in Toronto at the Park Plaza Toronto Airport Hotel, and at either the Parkway Mall in Scarborough or the North York City Centre in North York, depending on the tour. The table below outlines the routings used for particular tours. Please see the tour description to determine which routing. For tours involving a flight, a coach will not be involved in getting you to the airport.
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Routing 1 |
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Routing 2 |
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Routing 3 |
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Lindsay |
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Lindsay |
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Etobicoke |
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Bowmanville |
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Bowmanville |
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Scarborough |
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Whitby |
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Whitby |
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Whitby |
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Scarborough |
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North York |
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Bowmanville |
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Etobicoke |
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Etobicoke |
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Lindsay |
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Milton |
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Burlington |
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Port Hope |
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Cambridge |
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Stoney Creek |
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Cobourgh |
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Woodstock |
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Grimsby |
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Trenton |
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London |
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St. Catharines |
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Belleville |
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Chatham |
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Napanee |
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Windsor |
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Kingston |
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Taxi Service
You may be eligible for door-to-door service, provided you live within a reasonable distance of our departure point. DeNure Tours will arrange taxi service for transportation between your home and the departure point. This service is not included in the advertised tour price, however DeNure Tours subsidizes a portion of the service. The additional charge is determined by the distance between your home and our departure point.
Begin your tour rested and refreshed
DeNure Tours has negotiated special rates for DeNure clients at both the Park Plaza Toronto Airport Hotel (conveniently located 2km from the airport with complimentary shuttle service and parking for guests) as well as the Lindsay Inn, located in Lindsay, Ontario. For early morning departures, you may wish to arrange an overnight stay prior to your tour. This can be arranged at the time of booking.
Get on Board Reward Program
Every time you travel with DeNure Tours you automatically earn
Denuros. Denuros accumulate as 5% of your trip
price or 1 Denuro for every $20. For example, on a trip that costs $600, you would earn 30
Denuros. Denuros are also earned by referring your friends to DeNure Tours. For every referred friend who travels, you are awarded 50 additional
Denuros. Denuros are earned individually and are not transferable.
Denuros may be redeemed for DeNure Tours travel merchandise, for free travel, or for travel discounts in certain circumstances. To qualify to redeem credits, you must have completed two multi-day DeNure Tours trips since January 1999 and you must have accumulated enough credits to cover the entire value of the tour. For your current
Denuros balance, or for more information on the Get on Board program, please contact DeNure Tours.
The Motor Coach
DeNure Tours’ motor coaches have been modified for touring and include extra features such as increased legroom, carpeted floors, and an individually controlled stereo system. Five video screens have been mounted for your viewing enjoyment, with audio available through your individually controlled headset. The coach is climate-controlled for your comfort. Most tours in this catalogue will be operated with a DeNure Tours’ Prevost coach, but it is possible that leased coaches will be used for tours in some parts of North America and in Britain and Europe. Also, please note that smoking, food and beverages are not permitted aboard DeNure Tours’ coaches.
Seating on the coach
All seating is subject to availability and is assigned on a first come, first served basis. For sightseeing tours, a seat will be assigned for you to take upon initial boarding. During the course of the tour, you will be asked to change seats in a rotation system to offer each passenger different seating positions on the coach. For express departures, seats are assigned for the duration of the southbound and northbound portions of your trip. Please check your documents carefully.
Tour Price
Prices are per person based on two per room and include coach transportation, overnight accommodations, luggage handling (except at airports), services of DeNure Tours staff, sightseeing as specified, all service charges and meals and other services as specified in the itinerary. GST and/or HST is not included and will be an extra charge on tours that overnight in Canada. All prices are in Canadian dollars. Please read the individual itineraries carefully. Prices are based upon costs and conditions in effect at the time of printing and are subject to change. Any price increases will affect new bookings only.
Accommodations
If you have any special requests, please let us know when making your booking and we will endeavour to make the arrangements. Room assignments are on a first-come-first-served basis. Hotel names are listed in itineraries, and full details will be made available with your travel documents. Occasionally, a hotel may be changed due to non-availability on a particular date, and DeNure Tours reserves the right to do so.
Itineraries
It is our intention to operate all tours as described in the itineraries. Local operational situations occasionally force changes to be made and we reserve the right to do so.
Luggage Allowances
Luggage allowances are different for Express departures and Sightseeing Tours.
Express departures to Panama City Beach, Daytona Beach or Myrtle Beach
The allowance is two large suitcases and one carry-on handbag. Should you wish to bring golf clubs, this will be considered 1 large suitcase. Your suitcases will be locked under the coach until arrival at the destination and you carry your handbag onto the coach for storage in the overhead bins.
Sightseeing Tours such as California, New Orleans, etc.
The allowance is one large piece of luggage and one small handbag. Your large luggage will be stored beneath the coach and delivered to your room each night at no additional charge. Your small handbag is your own responsibility, and may be stored beneath the coach or kept at your seat. Luggage tags will be provided for identification by hotels.
Luggage Dimensions, Weights and Handling
The optimal size for your large suitcase is 28 inches, which typically measures
28” high, 20”wide and 10” deep. Most importantly, your suitcase must not exceed 50 lbs. Your carry-on bag should fit in the overhead storage bins on the coach. The maximum dimensions are
16” x 12” x 8”. While the DeNure staff use care when handling your luggage, you must ensure that your luggage is in a condition sufficient to withstand the normal loading, unloading and delivery process.
If your luggage is too heavy
Heavy luggage has been known to cause harm to the individuals who handle luggage, and DeNure Tours’ employees are not required to handle luggage that weighs more than 50 lbs. If your luggage weighs more than 50 lbs, you will be asked to divide it into additional carrying cases for which there will be additional handling charges.
Membership
We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on or off the motor coach, or other personal needs. If you require special assistance that cannot be provided by a person accompanying you on one of our tours, we may be unable to accept you as a member. Please advise us at the time of booking of any special needs you may have. If you are traveling with mobility aids (wheelchair, scooter, cane(s), guide dog) please also advise us at the time of booking. In the event we are unable to accommodate you and maintain safe operating conditions, we will ensure your return to the point of embarkation.
Identification
Different countries require different citizenship documentation and it is the responsibility of the passenger to obtain proper documentation. Canadian citizens who were born in Canada may use their Canadian Passport (the United States Immigration currently accepts government issued photo identification and birth certificate) while other Canadian residents may face more stringent documentary requirements.
Effective January 1, 2004, residents of Canada who are not citizens of Canada require a valid Permanent Resident Card for re-entry into Canada.
Without this identification, DeNure Tours will not be allowed to transport you home from the border, and it will be your responsibility to obtain the correct paperwork, and get yourself home.
DeNure Tours’ office staff will do their best to appropriately advise passengers of their travel document requirements, but DeNure Tours will not be responsible for passengers denied access to the United States, or to other foreign destinations or for re-entry into Canada. To facilitate border crossing, please keep your identification with you and not in stowed luggage.
Gratuities
Tips to waiters, taxi drivers, step-on guides, tour directors and drivers are a tangible way for you to express your appreciation for jobs well done. This practice, though customary, is voluntary and individualistic, and is not included in tour prices. The following amounts are suggested:
Waiters
Between 15-20% of your bill, but never less than $1
Tour Directors and Drivers
Between $2 and $4 per person per day
Rescheduling of a Tour
In the event a tour must be rescheduled, DeNure Tours shall have no responsibility beyond the refund of all fares paid by the passenger to DeNure Tours.
Payment
Once you have made a booking, we will ask for payment in advance of travel. Generally speaking, payment is requested in two steps, first a deposit and then a final payment. The deposit holds your reservation and is requested within 7 days of booking. For coach tours and express tours, the required deposit is $150 per person. For tours involving flights, a deposit of up to $700 per person is required to secure your seat on the airplane. For tours involving a cruise, a deposit of up to $700 per person is required to secure your cabin on the ship. DeNure Tours will not reserve space until a deposit is received.
Final balance due dates vary by tour. For motor coach tours in North America, your final balance is due 45 days prior to your departure date. Tours involving flights within Canada and the U.S. must be paid in full 60 days prior to the departure date, while tours involving overseas flights must be paid in full 80 days prior to departure. Tours involving a cruise must be paid in full 90 days prior to the departure date.
Payments can be made by Visa, MasterCard, cheque or money order.
Please note that we reserve the right to cancel your reservation if payments are not received as requested and to withhold any payments already made based upon the cancellation penalty schedule outlined below.
Cancellation Charges
These charges are the amounts DeNure Tours will withhold should you need to cancel. The amount of the charge, described below, is dependent upon the date you notify DeNure Tours of the cancellation in relation to your departure date. If you must cancel, please notify DeNure Tours as soon as possible to minimize cancellation penalties.
Cancellation charges are derived from a combination of costs and liabilities arising from your booking commitment and DeNure Tours’ assessment of the potential to re-sell yours seat in the case of cancellation. These charges are non-refundable even if your seat is re-sold by DeNure Tours. Travel insurance is intended to compensate you for these charges should a medical emergency result in cancellation. By purchasing cancellation insurance, you are protecting yourself from these possible losses. Please note that your insurance charges are non-refundable.
List of Charges
Coach-only tours to Canada and the United States
1. Up to and including the 46th day prior to departure - full refund.
2. Between 45 to 31 days (inclusive) prior to departure the charge is your deposit amount of $150.
3. Between 30 to15 days (inclusive) prior to departure the charge is 50% of the price you have paid.
4. Within 14 days prior to departure, including the day of departure, the charge is 100% of the booking price.
Tours which include a cruise
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Up to and including the 61st day prior to departure - full refund. |
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Between 60 to 31 days (inclusive) prior to departure the charge is $500. |
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Between 30 to 15 days (inclusive) prior to departure the charge is 50% of the price you have paid. |
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Within 14 days prior to departure, including the day of departure, the charge is 100% of the booking price. |
Tours which include flights
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Up to and including the 61st day prior to departure - full refund. |
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Between 60 to 36 days (inclusive) prior to departure the charge is $500. |
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Between 35 to 15 days (inclusive) prior to departure the charge is 50% of the price you have paid. |
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Within 14 days prior to departure, including the day of departure, the charge is 100% of the booking price. |
For all tours
If you must leave the tour early, regardless of reason, DeNure Tours does not refund the cost of the unused portion of your trip.
Insurance
You should not travel outside of Ontario without adequate medical and cancellation insurance. Like all insurance arrangements, travel insurance is characterized by very specific and precise wording, which deals with benefits and the conditions that will exclude coverage. DeNure Tours recommends that you read your insurance documents carefully and call if you have any questions.
DeNure Tours Responsibility
DeNure Tours has made arrangements with hotels, transportation services and other independent parties beyond its direct control to provide you with the travel services offered. We cannot be responsible for the acts or omissions of these parties, or anyone other than DeNure Tours’ own employees. DeNure Tours will not be liable for any loss or damage, injury or death that occurs as a result of Government actions, terrorism, acts of God, late arrivals, missed connections and other factors beyond our direct control.
Passenger Responsibility for Conduct
DeNure Tours reserves the right to terminate the trip (or remaining part thereof) of any member whose inappropriate actions or conduct adversely affects others, including passengers, employees of DeNure Tours, and employees of establishments visited. The Tour Director and/or Driver will make this determination. In this event, there will be no refund for unused portions of the trip, and costs of returning to the point of embarkation will be paid by the passenger.
Funds advanced to DeNure Tours are held in trust by Touraid Ltd as required by the Ontario Travel Industry Act and Regulations. DeNure Tours is a registered trade name of Touraid Ltd. Touraid Ltd is 100% owned by DeNure Tours Ltd.
DeNure Tours Ltd GST # R101883924
Touraid Ltd GST # R105330328
Travel Industry Council of Ontario Registration numbers for Touraid Ltd 50009376 and 50009377
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